Shipping & Returns
UPS - Most smaller items such as dock hardware, vinyl bumper and even winches can ship via UPS Ground with reasonable shipping costs. Small floats such as 24x48x16 and smaller sizes can ship UPS. However, even the smallest of UPS shippable floats such as 24x36x08 is $40+. Larger UPS shippable floats average around $80 UPS shipping. If it exceeds 24x48x16, even an order of one float such as 24x48x18 and larger will have to ship by freight.
Freight - Freight shipping is much more expensive! In many cases buying just one or two floats isn’t very economical. When it doubt, just send us an email firstname.lastname@example.org with the size and quantity you’re interested in, along with the city, state and zip code and let us know whether it’s a residential or commercial delivery. We’ll get back to you with a shipping cost.
Residential vs. Commercial (Freight) delivery – Orders that ship by freight will be minimum of $125 for a commercial delivery OR $175+ for residential freight deliveries. Additional cost for weight, distance, number of pallets, etc apply. Again, these charges are from the carriers. We strive to keep our costs more than competitive so as to ease the burden of the shipping charges.
Residential freight deliveries are generally $50 more than a business/commercial delivery. If the delivery address is NOT a commercially zoned area, it will most likely be a residential delivery. Some exceptions may apply, such as farms with forklift to offload. The additional residential charges are from the common carriers, not Discount Dock Supply. This does not apply to UPS Ground shippable items.
Many areas of the U.S. incur much higher freight charges than other areas. Northeastern states (ME, VT, NH, MA, CT, RI, NJ) are notoriously high with shipping cost often as much as the cost of the product. West coast states (CA,OR,WA) are also excessive. Again, before you spend the time to create an order just shoot us an email as stated above and we’ll check it for you.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.