Shipping & Returns
Feel free to email us at sales@discountdocksupply.com with any product questions or specifically about shipping. If you're just curious about shipping costs, an email would be most appropriate. Once your order is placed, a representative will contact you no later than the following business day with total shipping costs, to answer any questions you may have and to finalize your order. No order is final until payment is processed.
About shipping our products:
All our products are direct shipped from the manufacturers to cut down on shipping costs. In some cases there may be a location available for pick up. Call or email to inquire.
UPS/FedEx Ground - Most smaller items such as dock hardware, vinyl bumper and even winches can ship via Ground with reasonable shipping costs. Small floats such as 24x48x16 and smaller sizes can ship by Ground. However, even the smallest of Ground shippable floats such as 24x36x08 is $50+. Larger Ground shippable floats average around $80 UPS shipping. If it exceeds 24x48x16, even an order of one float such as 24x48x18 and larger will have to ship by freight.
Freight - Freight shipping is much more expensive! In many cases buying just one or two floats that have to ship by freight isn’t very economical. When it doubt, just send us an email with the size and quantity, along with the city, state and zip code and let us know whether it’s a residential or commercial delivery. We’ll get back to you with a shipping cost, no later than the next business day.
Residential vs. Commercial (Freight) delivery – Orders that ship by freight will be minimum of $150 for a commercial delivery OR $200+ for residential freight deliveries. We strive to keep our costs more than competitive so as to ease the burden of the shipping charges.
Residential freight deliveries are generally $50 more than a business/commercial delivery. If the delivery address is NOT a commercially zoned area, it will most likely be a residential delivery. Some exceptions may apply, such as farms with forklift to offload. This does not apply to Ground shippable items.
Many areas of the U.S. incur much higher freight charges than other areas. Northeastern states (ME, VT, NH, MA, CT, RI, NJ) are notoriously high with shipping cost often as much as the cost of the product. West coast states (CA,OR,WA) are also excessive. Again, before you spend the time to create an order just shoot us an email as stated above and we’ll check it for you. Sorry, we do not ship out of the U.S.
Additional freight charges may apply for: Military bases, schools, prisons, churches, wildlife areas, etc.
Discount Dock Supply Return Policy
Returns & Refunds
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No product shall be returned without prior authorization.
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Returns are accepted within 30 days of delivery.
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Customer is responsible for return shipping cost back to the original shipping location.
- Products must be unused and in original packaging, including strapped to pallets, etc. if applicable.
- Some items (e.g. custom orders, clearance) may be non-returnable.
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Refunds are issued to the original payment method, minus a 10% restocking fee, unless the return is due to our error.
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It is at our discretion whether to issue credit if products are found to be in poor condition upon receipt.